FAQ:
LOCATION:
We are located at 917 sw oak st in beautiful Downtown Portland, across from Powells Books + the Doc Marten store, adjacent to the Pearl District. The Hideout Hair Studio tucked away in a charming historic building. Surrounding our studio you will find many local coffee shops, food options and amazing retail + walking/ biking routes & theater options. We love this corner of the world.
PARKING:
Noting that we are located downtown, there are many parking options surrounding the studio. From street parking with the โpark kittyโ mobile app to garages and lots, there is no shortage of parking.
There is a large paid parking lot across from the living room movie theater where you can park and see your car from our window.
***Please allow yourself enough time to navigate the area especially if you are not familiar with this corner, we have a 10 minute grace period for late appointments. ***
WHAT DO WE MEAN BY CLEAN AIR?
At The Hideout we pride ourselves in providing clean air, meaning we use no harsh chemicals ever. We are intentional about what we bring into + offer in the space. Our products are all thoughtfully chosen & curated based on our ethos for clean, vegan, never toxic ingredients as simple + local as they come. We are a haircut focused space & do not offer chemical treatments of any kind.
WHAT SERVICE SHOULD YOU BOOK:
We offer a variety of service options, our services are always genderless. We offer a wide range of skill sets from classic barbering to creative styles. Please review our Vagaro page for an updated menu. If you still unsure what to book after reading though the available option descriptions please reach out via text (805) 459-2834
HOW SHOULD I ARRIVE FOR MY APPOINTMENT?
Please arrive with your hair in a clean, natural state, meaning minimal product and without manipulation of ties or clips. We want to see how your hair naturally exist so we can best serve you. In some cases a dry cut is best, in others a cleanse or condition is needed. We thoughtfully choose the best option to let your haircut live itโs best life.
CANCELLATION/ LATE POLICY:
We ask that you kindle cancel or reschedule your appointment 48 hours in advance, appointments cancelled without 24 hours notice are subject to charge for service booked. We allow a 10 minute grace period for late arrival, no exceptions
HOW FAR OUT CAN YOU BOOK?
Our books are open two months in advance.
DO WE ALLOW ADJUSTMENTS?
Absolutely! We understand the complexity of how personal hair can be and honor the journey for what it is. Reach out with any adjustment inquires, we are here to help. We allow up to 10 days for adjustments on an unaltered haircut. Due to the personal nature of each haircut, we do not offer refunds.
ARE WE KID FRIENDLY?
We accept children under 13 on a case to case basis, reach out via text or email for more info.
Thank you for your interest in our little hair haven, please reach out with any questions